Privacy policy
Privacy Policy
DELICHA respects customer privacy and uses customer information only for business, order, delivery, payment, support, security, and marketing purposes.
We may collect the following information:
Name.
Email address.
Phone number.
WhatsApp number.
Shipping and billing address.
Order details.
Payment status.
Delivery details.
Customer support messages.
Date of birth only if voluntarily provided or required for a specific feature.
We do not intentionally collect unnecessary personal information. Customers should not share sensitive personal details unless required for order processing or legal compliance.
Payment information is processed through third-party payment providers such as Razorpay, Shopify Payments, UPI, cards, net banking, wallets, or other supported payment methods. DELICHA does not store full card numbers, UPI PINs, passwords, OTPs, or complete banking credentials.
We may use customer information for:
Processing orders.
Shipping and delivery.
Payment confirmation.
Customer support.
Fraud prevention.
Returns, refunds, and replacements.
Sending order updates through email, SMS, WhatsApp, or phone.
Sending offers, promotions, and product updates, where permitted.
Improving website performance and customer experience.
Legal, tax, audit, or compliance purposes.
We may share necessary customer information with trusted service providers, including but not limited to Shopify, Shiprocket, courier partners, Razorpay, payment gateways, email/SMS/WhatsApp service providers, analytics tools, advertising platforms, accountants, legal advisors, and government authorities where required.
We do not sell customer personal information to third parties.
Our website may use cookies, pixels, analytics tools, and similar technologies to improve the website, understand customer behaviour, measure ads, and provide a better shopping experience. Customers may control cookies through their browser settings.
Customers may contact DELICHA to request correction or deletion of their personal information, subject to legal, accounting, tax, fraud-prevention, and order-record requirements.
Contact for privacy requests:
Email: delicha.store@gmail.com
Phone/WhatsApp: +91 9181969167 / +91 8099635237